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Support

Welcome to OnlineFest.us Support

Having trouble? Please read the Frequently Asked Questions below. 

Q: What are the system requirements to watch the live streams?
A: You will need a computer (laptop or desktop) with at least an Intel core i3 processor and 4GB of RAM. Most computers made within the last five years will meet these specifications. Or you can use a mobile device with iOS or Android. You will also need internet connectivity with at least 5Mbps bandwidth. Most connections will have at least this much. To check your speed visit speedtest.net. For the best experience, we recommend using a hard-line connection or ensure you are within a few feet from your wireless router.
Q: Is there a recommended browser?
A: We recommend using the latest version of the Google Chrome browser. FireFox and Edge should work just as well.
Q: Can I watch on a Roku, Amazon Fire Stick or Apple TV?
A: No, this year's live streams are not compatible with these devices. Even though these systems offer a browser app, the video stream is not guaranteed to work.
Q: Can I chromecast the stream to my TV?
A: If you are using a Windows PC then you can cast the browser to your Android TV or connected Chromecast. Click the menu within Chrome and select Cast, then select your device. However, this may not be the experience you were hoping for.
Q: What is the best way to watch on my TV?
A: We recommend using a laptop connected to your TV via HDMI. Connect an HDMI cable from your laptop to your TV's HDMI port and then make sure you set the correct input on your TV. Then make sure to click the fullscreen button on the live stream. This will provide the highest quality streaming experience.
Q: Will I be able to watch a film later?
A: No, films will stream live ONLY. These are live events so you will need to login and access a particular screening before the start time to watch the film.
Q: Can I join a stream late?
A: Yes, but you won't be able to go back and watch what you missed.

Still having trouble? Use one of the below support methods:

Start a live chat (we're available during all events, otherwise send us an email)

info@falconevents.com